If you bought a document

You paid to read a document on Living Page. This page explains what you have and who to contact.

Who you bought from

You bought from the publisher, not from Living Page. Their business name is the one that appeared at checkout and on your receipt, and it is the name on your card or bank statement.

Living Page provides the reader and the payment connection. We are not a party to the sale, we do not own the document, and we cannot change what you were sold.

What you got

• A personal link, emailed to the address you used at checkout. It opens the document on any device — no account, no password.
• The current version. If the publisher updates the document, you see the updated one.
• Access for the period the publisher set — usually forever, sometimes a fixed number of days. If it was time-limited, your access email says when it ends.

Keep the email. The link in it is how you get back in. It is not tied to one device, so you can open it on your phone and your laptop.

The link stopped working

Most often one of:

• Your access period ended. Check the date in your original email.
• The sale was refunded. A refund ends access.
• The publisher removed the document. Contact them.

Refunds

Ask the publisher. They issue refunds, not us — the money is in their account, and only they can send it back. Reply to their receipt, or use the contact details on it.

Your cancellation rights

If you are a consumer in the UK or EU, you normally have 14 days to cancel a purchase of digital content. That right is lost once you agree to immediate access, which is what the note at checkout asked you to accept before paying.

That does not remove your other statutory rights. If the document is not as described, or is not of satisfactory quality, you may still be entitled to a remedy — from the publisher, as the seller.

If something is wrong

Contact the publisher first. They sold it, they can refund it, and they can fix a broken file.

Come to us if the publisher does not respond, or if you believe the document breaches our rules — for example, it is someone else’s work being sold without permission, or the content is illegal. Report it here, with the link and what the problem is.

We cannot force a refund in an ordinary dispute about quality or expectations. We can act where our content rules have been broken, including removing the document and, where warranted, requiring refunds.

Your email address

The publisher can see the address you used, so they can support you and recognise you as a buyer. It is used for your access link and by the publisher in connection with your purchase. See our Privacy Policy.